Ensure a support role has been created for AWS Support access
AWS provides a managed policy (AWSSupportAccess) that grants permissions to troubleshoot and resolve issues with AWS Support. Creating a dedicated role for this purpose follows least privilege.
Security Impact
Without a proper support role, troubleshooting may require using overly privileged accounts.
How to Remediate
Create an IAM role with the AWSSupportAccess managed policy. Assign this role to authorized support personnel only.
Affected Resources
Compliance Frameworks
How TigerGate Helps
TigerGate continuously monitors your AWS environment to detect and alert on this misconfiguration. Here's what our platform does for this specific check:
- Continuous Scanning
Automatically scans all Identity and Access Management (IAM) resources across your AWS accounts every hour
- Instant Alerts
Get notified via Slack, email, or webhooks when this misconfiguration is detected
- One-Click Remediation
Fix this issue directly from the TigerGate dashboard with our guided remediation
- Compliance Evidence
Automatically collect audit evidence for CIS AWS v1.5.0, CIS AWS v2.0 compliance
- Drift Detection
Get alerted if this configuration drifts back to an insecure state after remediation
Check Details
- Check ID
- aws-iam-17
- Service
- Identity and Access Management (IAM)
- Category
- Support Access
- Severity
- LOW
- CIS Benchmark
- 1.17
Automate This Check
TigerGate automatically scans your AWS environment for this and 575+ other security checks.
Start Free TrialRelated Identity and Access Management (IAM) Checks
View all checksAvoid the use of root account
Ensure MFA is enabled for the root account
Ensure hardware MFA is enabled for the root account
Ensure no root account access keys exist
Ensure IAM password policy requires at least one uppercase letter